We hope you are completely happy with your purchases from ReadyRads but we know there may be a time when you need to return something to us.
106-112 Emily Street
Returns are accepted if you change your mind or are not happy with your item for any reason (please see section 8 of Terms & Conditions), however all products returned must be in a resalable condition including its original packaging. ReadyRads must be informed of any returns request within seven working days of delivery.
If you receive an incorrect product from ReadyRads, please notify us as soon as possible. We will endeavour to replace any incorrect item as fast as possible.
By Post: In all cases where an item requires returning, it will be at the buyers cost unless previously agreed with ReadyRads. Return postage costs will only be refunded if the return has been made necessary because of an error by ReadyRads. Note: ReadyRads will not accept responsibility for loss or damage of goods during transit, please ensure that appropriate insurance cover option is selected where possible.
In all cases, refunds can only be issued once we receive the unwanted or faulty goods back. Please remember to include a completed returns form with the parcel so we can process the refund as fast as possible. Failure to include a completed returns form will result in a delay in processing. We will process your refund within 48 hours of receiving the goods, providing they are undamaged and in a saleable condition.
Every item has a minimum 12 month warranty. In the unlikely event it becomes faulty within that period please contact us and we will arrange a replacement or refund as soon as possible.